FAQ

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General

Raxxon Technologies Limited is an Information & Communication Technology Company based in Lagos, Nigeria

We have expertise in Software Sales, Computer Hardware & Accessories Sales, Networking, Technical Support, Software Testing and Graphic Designs.

Yes, some of our products are sold online including software, computer accessories, inks, toners, laptops, network devices. However, there are some items like servers and storage equipment that are not listed or sold online. Customers need to contact us for pricing.

Customers can make purchase on the site without registering. However, customers may be required to submit basic information that will aid in processing the online order. We however encourage our customers to register so that they don’t need to submit these basic information everytime they purchase products from our site.

Yes, ship to other cities. Cost of shipping to any location within and out Lagos is borne by the buyer. Our shipping fees are very moderate.

We have 3 payment options including: Online via Paystack, Pay on Delivery and Direct Transfer to our back Account.

Customers can track their order by entering the order ID and the billing email on the link below:  https://raxxontech.com/order-tracking/

Go to login page and enter your username or email address. You will receive a link to create a new password via email.

In case you would like to cancel an order within 24 hours of placing an order, please contact us.

After ordering you will promptly receive an order confirmation invoice via e-mail. After the order has been processed, We guarantee shipping of item 24hours after placing order

Yes, items not currently in stock can be back-ordered. We will notify you when the item is available in store

Yes indeed. We take security seriously and do not save any credit card related information in our database. All the info are securely handled via Paystack

Yes you will recieve a system generated invoice soon after you place the order.

There may be discount on some selected product.

Software Sales

We sell productivity software including Microsoft Office, Microsoft Windows, Antivirus and others. Visit our online shop to learn more. If you don’t find what you are looking for, drop us a line and we will source it for you affordably.

We support both Windows and Mac Operating Systems

Beyond just selling software to our customers, we also offer some form of support services for all our softwares. We can help you install new software and also troubleshoot existing software.

Refunds or exchanges are usually available for physically shipped software that is returned, unopened, within 10 days of purchase. We do not offer refunds on opened or electronically delivered software.

We sell both current and previous software version. However, we don not sell discontinued software packages

Raxxon Technologies sell both one-off software and subscription. For subscription software packages, customers need to renew subscription after expiry on the software vendor’s website.

Free trial versions of most products are available at the manufacturer’s website.

Computers & Accessories 

We sell Laptops, Desktops, Printers, Plotters, Servers and all for of Accessories for the computer system

Deciding the best hardware or accessories to purchase can become tricky for most businesses as well as individuals, primarily caused by lack of expertise or knowledge of required product. Raxxon Technologies experts can help you choose the best solution for current as well as future needs while considering cost and benefits associated with the acquisition.

All new computer hardware purchase from us come with manufacturer’s warranty. However, fairly used hardware are not covered with manufacturer’s warranty. On fairly used computer, you will need to discuss with us before purchase

We sell alot of brands including HP, Dell, Lenovo, IBM, Acer, Asus and our brands are always expanding. If you need any brand outside that listed, kindly contact us

We offer laptop and desktop computer repairs. Services include: software installation, setup and configuration of antivirus, data recovery, virus scanning, etc.

Yes, we are network engineers and you do not need to go to different vendors. We offer sales and service.

There are huge configuration and we prefer customers sending their request so that we can customize the specs for them.

Currently there is no leasing program in effect for computers here at Raxxon Technologies

We will special order, we require a 50% deposit on any special orders.

We can absolutely provide you with this advice based on what the issues are with your computer, the resale value of your unit and its age. Give us a call and we’ll be your guide!

Networking

We offer turnkey network solution for offices and, estates and for Industrial floor. Call us today for more information.

Yes, We design and Install modern data center with associated data and network euipment

  1. Increased Mobility: Wireless networks allow mobile users to access real-time information so they can roam around your company’s space without getting disconnected from the network. This increases teamwork and productivity company-wide that is not possible with traditional networks.
  2. Installation Speed and Simplicity: Installing a wireless network system reduces cables, which are cumbersome to setup and can impose a safety risk, should employees trip on them. It can also be installed quickly and easily, when compared to a traditional network.
  3. Wider Reach of the Network: The wireless network can be extended to places in your organization that are not accessible for wires and cables.
  4. More Flexibility: Should your network change in the future, you can easily update the wireless network to meet new configurations.
  5. Reduced Cost of Ownership over Time: Wireless networking may carry a slightly higher initial investment, but the overall expenses over time are lower. It also may have a longer lifecycle than a traditionally connected network.
  6. Increased Scalability: Wireless systems can be specifically configuredto meet the needs of specific applications. These can be easily changed and scaled depending on your organization’s needs.

Yes, all network equipment including CAT 6 Cable, Fibre Optics Cables, Rack, Network Devices can be supplied by us. We can also offer you installation and configuration services

We sell routers, switches, wireless access  points, cat6 cables, fiber optic cables, racks etc

We offer turnkey project covering LAN/Voice Cabling, UPS Cabling, Server Room Cabling, Wireless Cabling etc

Absolutely! Our experienced engineers will speak with your team to come up with the requirement of the project

Tech Support

All computers, printers, servers, network devices can be covered by Technical Support.

We provide on-site support through Enhanced Support. Each Enhanced Support agreement includes an entitlement to a certain number of days of on-site support presence. If the on-site allowance is used up, we continue resolving issues through off-site cases, conference calls, and Webex meetings. However, we expect that the on-site entitlement should be enough for emergency uses in a project.

We also provide on-site review assistance for architecture, RTL designs and back-end implementation.

Send us an email at help@raxxontech.com or call us at +234-705 272 9955

At the moment, we only offer our support in English

Product support typically last for at least a year. However, there could be cases where adjustments could be made

We offer both virtual and on-site support depending on various variables

We offer both B2B abd B2C support for both local and offshore organizations

We support both Windows and Macs through our on-site service. Our remote service is only available for Windows at this time.

Your computers need to be running at their best to help keep your business operating smoothly and efficiently. No matter what type of computer system or network you have in place, unless you have an in-house IT department to repair your hardware and software, you need to seriously consider a service contract.

Software Testing

Following are the important differences between functional testing and non-functional testing:

  • Based On – While functional testing is based on customer requirements, non-functional testing is based on customer expectations.
  • Defines – Functional testing describes what aspect of a software product. Non-functional testing, on the other hand, defines how the aspect of a software application.
  • Order of Performing – Non-functional testing follows functional testing.

The importance of environment reality increases with the progress in software testing. It is low during the early testing phases and highest during the final testing phase.

Usually, environment reality is required to be only about 10% real during the phase involving unit testing, i.e., the earliest software testing phase. However, the same is almost 100% real by the time the acceptance testing phase kicks in.

We can automate the following test cases:

  • Complex calculation,
  • Data-driven,
  • Non-functional,
  • Regression, and
  • Smoke.

A latent defect is a type of defect that, although existing in the system, doesn’t cause a failure or issue with the software product. A defect remains latent until all its conditions are fully met.

Following are the various categories of debugging:

  • Brute force.
  • Backtracking.
  • Cause elimination.
  • Fault free analysis.
  • Program slicing.

Graphic Design

The graphic design services that we provide are branding & identity, corporate flyer designing, logo & signage designing, portfolio designing, business stationery mockups, product & service brochures

Our graphic designing services help you stand out from competitors and successfully reflect the brand elements by innovative graphics.

Graphic design optimizes the marketing strategies across all platforms and is critical to creating a professional brand. Keeping consistent with your marketing collateral helps your name to be readily identified and allows your clients and customers to instantly get to know what your business has to deliver..

We provide a total of three iterations for a logo design, by sending each iteration to the client and getting the feedback on it.

Color Theory is a set of rules and instructions that artists use to interact with users through beautiful color schemes in visual interfaces. For designers, it is really important to know how colors are represented and how the recipient or audience interprets the hue.

The design process is a project management document used to oversee the implementation of a complex project, usually involving dividing it into smaller parts and reviewing success at various particular milestones. The design process typically consists of a sequence of steps taken by designers, developers, architects or scientists to find a solution to a particular problem.

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If you have a suggestion or reservation to make concerning our products and services, kindly send us an email on help@raxxontech.com or via our contact us page

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